5 Ways to Ease New Client Onboarding

“When agencies begin working with new clients, first impressions mean everything. Onboarding is one of the initial interactions between a company and its newly won client. It’s no surprise, then, that the company’s approach affects the client-agency relationship from the very beginning and can have lasting effects moving forward.

Here are five simple suggestions to ease the onboarding process.

1. Keep communications open.
Solving pain points early on is the quickest way to ease the stress of a new client (or a new employee, for that matter). Agencies first must listen well to clients to figure out the main goal. Perhaps this goes without saying, but the client also must listen well to the agency.

Open communications across both parties can foster a positive consultant/client structure. The first week working together creates the most impressions and lays the foundation for productive (or not) relationships between the groups.”

Read the full post here.